- How we view ourselves as group leaders matters.
- People enter the group with 2 questions: Why are we here? how may I participate?
- Groups need balance of task-work and teamwork
- Groups need leaders who are flexible and adaptable
- Groups must learn how to deal with dysfunctional member behavior
- Groups function best when everyone contributes
- Groups profit from collaborative decision making
- a simple agenda can lead to a lively meeting